Printed bills for Mobile Users

Telecom regulator Trai on Thursday mandated all mobile phone service providers to provide a hard copy of the bill at free of cost to all its post-paid subscribers. The order would come into effect from January 24th and would be applicable across all types of tariff plans of mobile GSM and CDMA and also for fixed line services.

Trai had proposed to Telecommunication Tariff Order for the same early this month, under which a hard copy or printed copy of the bill has to be given to all postpaid customers of telecom access service at free of cost.

It said that the provision of the hard copy would enable the subscribers to understand and satisfy themselves about the genuineness of the bill, verify the charges among other things.